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Complaints book

Please register your complaint or claim here.

Your opinion is important to improve our service.

Complaints book

Please register your complaint or claim here.

Your opinion is important to improve our service.

Type of claim
Complaint (for poor service)
Complaint (due to dissatisfaction with the product or service)
Date of the Incident
Month
Day
Year
Details of the product or service in question.

  • The formulation of a claim does not prevent the use of other means of dispute resolution and is not a prerequisite for filing a complaint with INDECOPI.

  • Response period: "The maximum period for responding to the claim and/or complaint submitted is 15 business days."

Consumer data :

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